Privacy Policy

Effective Date: 2024-09-30

Foray Circle (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.foraycircle.com and use our services.

Definition

“Personal Information” refers to given and family name, passport number, telephone number, email, and billing information (such as credit card number, cardholder name, and expiration date).

We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. Because we gather important information from our users, visitors and customers (collectively “Users” or “you” or “your”).

We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

By accessing the Website, you acknowledge and agree to this Privacy Policy. Please note: When you submit your personal information on or through the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. We may share information among our affiliates or subsidiaries or other websites that we own or control, but such sharing of information is always governed under the terms of this Privacy Policy.

1. Information We Collect

1.1. Personal Information:

When you use our platform, we may collect personal information such as your name, email address, phone number, and payment details.

We collect this information when you register an account, make a booking, or to communicate with us.

1.2. Non-Personal Information:

We may also collect non-personal information such as your IP address, browser type, language preference, referring site, and the date and time of each visitor request.

1.3. Cookies:

Our platform uses cookies. By using the platform, you consent to the use of cookies.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. Cookies can be “persistent” or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until the expiry date set, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end each user session, when the web browser is closed.

When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including but not limited to advertising.

2. How We Use Your Information

2.1. We may use the information we collect in the following ways:

• To provide and maintain our services.
• To process your bookings and payments.
• To communicate with you, including sending booking confirmations, updates, and promotional messages.
• To process and respond to inquiries.
• To improve our services and develop new features.
• To personalise your experience and tailor content and advertisements to your interests.
• To administer our website and business for our internal record keeping.
• To verify your identity.
• To resolve disputes, collect fees, or troubleshoot problems.
• To enforce our Terms and Conditions when you make a travel booking with us.

3. Sharing Your Information

3.1. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as set forth in this Privacy Policy or required by law.

3.3. We may share your information with:

Suppliers, such as hotel, overseas tour agencies/operators who fulfil your travel obligations when you make a booking through our platform. We do not share your email address with our suppliers unless they need it to fulfil the travel reservation you have made on our Website, and we restrict their use of your email address to this purpose.

Third Party Vendors who provide services or functions on our behalf, including business analytics, customer service, marketing, distribution of surveys or contest programmes and fraud prevention. We may also authorise third party vendors to collect Personal Information on our behalf, including as necessary to operate features of our Platforms, or to facilitate the delivery of online advertising tailored to your interests. Third party vendors have access to and may collect Personal Information only as needed to perform their functions and are not permitted to share or use the Personal Information for any other purpose.

3.4. Your personal information will be disclosed in the following circumstances:

Where disclosure is necessary to comply with applicable laws, governmental or other regulation or the requirements, orders, directions, instructions or notices of any regulatory authority or legal processes.

When we believe it is appropriate to investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights and property of Foray Travels Pte Ltd.

Where disclosure is needed for any emergency purpose whether locally or aboard.​

4. Security of Your Information

4.1. We implement appropriate reasonable technical and organisational security measures to safeguard your Personal Data within our control or possession against loss and any unauthorised misuse, access, disclosure, alteration and other similar risk. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is 100% secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. 4.2 To ensure the security of your credit card and personal information, we utilise Secure Sockets Layer (SSL) technology, a leading data encryption system for secure e-commerce transactions. This technology encrypts and scrambles all your information before it is transmitted over the Internet. If your browser doesn’t accept the SSL technology, transactions will not be allowed.

5. Your Choices and Rights

5.1. You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing of your information.

5.2. You can update your account information and communication preferences by logging into your account settings.

6. Children’s Privacy

6.1. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will delete that information.

7. Changes to This Privacy Policy

7.1. Although most changes are likely to be minor, Foray Travels Pte Ltd may change its Privacy Policy from time to time, and in Foray Travels Pte Ltd’s sole discretion. Foray Travels Pte Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

8. Contact Us

8.1. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@foraytravels.com.sg.

By using Foray Circle’s platform, you consent to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our platform.

This Privacy Policy aims to inform you about how we collect, use, disclose, and protect your information when you use Foray Circle’s luxury hotel booking services.

Data Protection Notice

This Data Protection Notice (“Notice”) sets out the basis which Foray Travels Pte Ltd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

Personal Data

1. As used in this Notice: “customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.

3. Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).

Collection, use and disclosure of personal data

4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

5. We may collect and use your personal data for any or all of the following purposes:

• (a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
• (b) verifying your identity;
• (c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
• (d) managing your relationship with us;
• (e) processing payment or credit transactions;
• (f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;
• (g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
• (h) any other purposes for which you have provided the information;
• (i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
• (j) any other incidental business purposes related to or in connection with the above.

We may disclose your personal data:

• (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
• (b) to third party service providers, agents and other organisations we have engaged to perform any of the functions listed in clause 5 above for us.

7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).

Withdrawing your consent

8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.

9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.

10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.

11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

Access to and correction of personal data

12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

14. We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

Protection of personal data

15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying,

16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Accuracy of personal data

17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.

Retention of personal data

18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

Transfers of personal data outside Singapore

20. If we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

Data Protection Officer

21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:

[Data Protection Officer, Jinn Lau: jinn@foraytravels.com.sg ].

Effect of notice and changes to notice

22. This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

23. We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.